I love a good puzzle. Something that challenges you, makes you think in ways you wouldn’t in your normal, everyday routine. To me, designing a fiber network is much like putting together a puzzle. As a Sales Engineer, you get bits and pieces of information given to you by customers with the final goal of putting together a riddle which designs a solution that will ultimately meet the needs of your customer. Some puzzles are more difficult than others. However, in the end, it’s all about the satisfaction you and your customer get from a solution you may have not thought of in the beginning, when you’re just looking at a bunch of small puzzle pieces and not the “bigger” picture. Let me dive a little into the varying “smaller” pieces that a Sales Engineer needs in order to design a well-rounded solution for the end consumer.
Service: The obvious starting point is: “What exactly are you looking to accomplish?” Are you looking for a Private Ethernet solution, combining a couple or group of sites together? Or, are you in search of a provider to supply Internet. Maybe you want the unlimited capabilities of a Dark Fiber solution, allowing for your own equipment at both ends and the supply of however much bandwidth you desire. These are just a few examples of the different service offerings available. Sometimes you need a combination of these, but this is step one of it all. Often, determining the solution requires a few “clues” to get the puzzle started, clues which may be defined through other factors below. What level of bandwidth do you currently need? Do you foresee increases in that bandwidth in the near future? Are you looking for high security? Do you have in-house personnel who can equip the network or would you prefer that responsibility remain with your provider? These are just some of the clues we look for at the onset of a fiber network build. Read more of this post